Refund policy

Last updated: September 25, 2026

This Refund & Returns Policy applies to purchases made from Pedro Miguel Ramos Geada ("Talia Guerrero", "we") at this store, for consumers in the European Union. It describes two different things: your right to change your mind (right of withdrawal) and your legal rights if an item is defective or does not match its description (legal warranty). It does not limit any right you have under mandatory consumer-protection law.

1. Right of withdrawal (14 days, no reason needed)

You have the right to withdraw from your purchase within 14 calendar days, without giving any reason, starting from the day you (or someone you nominate) takes physical possession of the last item in your order. To exercise this right, simply tell us clearly that you wish to withdraw — by email to support@taliaguerrero.com or by post to Rua Mário Henrique Leiria nª4 R/C A - 2855-253 Corroios — before the 14-day period ends. You do not need to use a specific form, but including your order number helps us process it faster.

2. How the physical return works

Once you have told us you wish to withdraw, you must send the item(s) back without undue delay and, in any event, within 14 calendar days of the day you told us — to: Rua Mário Henrique Leiria nª4 R/C A - 2855-253 Corroios. In some cases — for example, when the cost of shipping and handling a physical return would exceed the value of doing so — we may, at our own discretion, waive the requirement to send the item back and issue your refund directly; this is assessed case by case and is never something you need to request in advance.

3. Who pays for return shipping

For a withdrawal under Section 1 (you simply changed your mind), you are responsible for the direct cost of returning the item, as disclosed here before you complete your purchase. If the item is defective, damaged, or not what you ordered, we cover the return shipping cost in full — you will never be asked to pay for returning a faulty or incorrect item.

4. Refunds

We refund all payments received from you, including the standard delivery cost of your original order (this does not include any extra cost if you chose a more expensive shipping option than our standard one), within 14 days of the day you told us you wish to withdraw. We may withhold the refund until we receive the returned item back, or until you provide proof that you have sent it, whichever is earlier. We refund using the same payment method you used to pay, unless you expressly agree to a different method; a refund never costs you a fee.

5. Condition of the item

You may handle and inspect the item as you reasonably would in a physical shop — for example, trying it on, and checking its stitching, hardware, lining, and how the straps and closures work. This is different from actually using the item for its intended purpose beyond that kind of inspection — for example, carrying it throughout a wedding, a trip, or another event. Using the item in that way does not, by itself, remove your right to withdraw, but you may be held liable for any reduction in its value that this causes, based on the actual, demonstrated condition of the returned item. We do not apply a fixed penalty or an automatic deduction from your refund for this — any amount would reflect the specific, evidenced reduction in value, assessed case by case.

6. Defective or non-conforming items — legal warranty

Independently of the right of withdrawal above, you are entitled to a legal warranty of 3 years from delivery against defects or non-conformity with the contract (in Portugal; a minimum of 2 years applies EU-wide). If a defect appears within the first two years, it is presumed to have existed at delivery unless we prove otherwise. If your item has a genuine defect, contact us at support@taliaguerrero.com with your order number and, where possible, photos of the issue — this helps us resolve it faster. Depending on the case, we will repair or replace the item free of charge; if that is not possible or proportionate, you are entitled to an appropriate price reduction or to end the contract and receive a refund. You make this claim against us, Talia Guerrero, not against our suppliers — we remain responsible to you throughout.

7. What is excluded

The right of withdrawal does not apply to goods made to your specifications or clearly personalised (for example, a monogrammed item) once production has started. Using an item beyond what is needed to inspect it, as described in Section 5, does not exclude your right of withdrawal — it may instead make you liable for the resulting reduction in value.

8. Complaints and dispute resolution

If you are not satisfied with how we have handled a return or a warranty claim, you can also use Portugal's Electronic Complaints Book (https://www.livroreclamacoes.pt/inicio) or contact the consumer alternative dispute resolution entity CACCL — Centro de Arbitragem de Conflitos de Consumo de Lisboa, Rua dos Douradores, 108 a 116, 2.º, 1100-207 Lisboa, Portugal, https://www.centroarbitragemlisboa.pt.

9. Contact

For any question about a return, refund or warranty claim, contact us at support@taliaguerrero.com or by phone at +351 915 114 579.